Knowing how to juggle, Anne-Lyse - Global Offer Operations Manager

What has been your career path?

I trained as a chemical engineer. I started out in a small chemical distribution company in the Paris region, then I felt like leaving the capital. I moved to the Lyon region, where I spent about eight years in a waste treatment company. I joined Séché Environnement ten years ago as operations manager. At the time, there were three or four of us in this position; today there are more than ten of us. I really helped the department grow

What is the Global Offer?

It's a service where we manage our industrial customers' waste from A to Z. The aim is to be their single point of contact. On some sites, we have permanent staff on hand. Depending on requirements, the contract can cover all waste, or focus solely on hazardous or very specific waste.

What qualities are essential for this job?

You have to be able to go from rooster to donkey very quickly. One customer calls us with a problem, a quarter of an hour later it's another with a completely different request. You have to know how to juggle, but that's also what makes the job so rewarding. Organization is essential, because you have to know how to manage priorities

I've experienced strikes where we couldn't get trucks in, or mornings where all the operators were sick at the same time... You need a lot of autonomy and flexibility, but also the ability to listen, whether to customers or teams. You have to know how to create links, be diplomatic, find compromises.

You're not a sedentary !

I spend a lot of time with customers and suppliers. That's what I like about it: being able to move around and see different things every day. When I have to, I don't hesitate to put on my safety shoes and push the bins. The operators on site are alone with their customers, and they need to feel that someone is there with them, answering their questions, especially on safety issues.

Safety is a major concern?

Absolutely! Our teams know not to take waste at any price: if you don't know what it is, if it's not properly labelled, you don't take it. We also have to educate our customers about the constraints involved in transporting and processing their waste. I take them on tours of our treatment facilities, and they become aware of what's at stake.

What do you appreciate about Séché Environnement?

I like the fact that there's a bit of a " family " spirit. There's empathy and support between departments. There are sometimes tensions, as there are everywhere, but overall there's a good company spirit, a good team spirit. And when we have ideas to put forward, if we have the arguments and prove our interest, we get followed up. They give us a chance

How do you maintain your work/life balance?

I do a lot ofultra-trail running in the mountains over fairly long distances. If I want to have time to train, I have no choice but to be efficient at work! I did the Diagonale des Fous in La Réunion two years ago. These races require a lot of preparation, you have to be organized for refreshments, equipment, structure the race in stages... When I have a professional problem, going for a run allows me to think about it differently and often find a solution